In some cases, certain security controls cannot be automatically remediated due to their complexity or unique requirements. However, with OpenSecOps SOAR's ticketing system and monitoring capabilities, these issues can still be efficiently addressed by involving relevant teams while minimising manual effort.

Consider an example where a certificate rotation must be performed manually:

1. Identification of Control Issue: OpenSecOps SOAR detects that a certificate rotation is required but cannot be automated due to the nature of the task.
   
   
2. Ticket Creation: OpenSecOps SOAR automatically opens a ticket for the team responsible for the account, indicating that manual attention is needed to perform the rotation. This ensures that the issue is properly tracked and assigned to the appropriate personnel.
   
   
3. Email Notification and Guidance: The team receives an email notification from OpenSecOps SOAR, providing detailed instructions on how to perform the certificate rotation correctly. The email includes step-by-step guidance, best practices, and any specific considerations for your organisation's infrastructure setup.
   ​
   
4. Monitoring and Ticket Closure: OpenSecOps SOAR continues monitoring this control until it is resolved by the team, escalating it if required. Once the certificate rotation has been completed successfully, OpenSecOps SOAR automatically closes the ticket on behalf of the team, reducing administrative overhead and ensuring proper documentation of actions taken.

By automating ticket creation, providing clear instructions, and actively monitoring control remediation progress, OpenSecOps SOAR streamlines manual processes while maintaining accountability and visibility throughout security control management.

---

Examples of OpenSecOps SOAR in Action

• ​​Autoremediation of Security Issues
• ​Engaging and Supporting Your Teams​
• ​Suspicious Logins
• ​Swift Handling of Compromised Servers

A Day's Work

• Working in a System using Foundation & SOAR​

OpenSecOps Foundation

OpenSecOps Foundation provides an industry-standard secure system set up according to AWS cloud best practices. OpenSecOps Foundation is a turn-key solution, the components of which usually take years to develop from scratch. ​It's equally suitable for startups as for enterprises with existing systems.

OpenSecOps SOAR

OpenSecOps SOAR takes your security work to the next level by providing continuous monitoring, automated incident handling and remediation of security issues. OpenSecOps SOAR actively maintains your desired security posture and saves substantial costs.